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Campus communication system shut down temporarily


2013-07-10_11-17-19_470

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Between 15 and 20 people worked on fixing the problem for nearly nine hours, Kunz said.

“Everything in their testing came back to those new servisor modules,” Kunz said. “That part seemed to be the common denominator, so they took them out and replaced them.”

Kunz said when IT staff replaced the new modules with the old modules the systems started working again.

IT staff sent out a text message announcing the fix at 12:40 p.m. and an email at 1:56 p.m.

Mary Ivie, a technology sport coordinator at the University Technology help desk, said that online students’ connection to school resources was still unreliable.

“Whenever you try to implement a new technology there’s some risk involved,” Ivie said.

IT staff is unsure whether the error was a mechanical or human error, Kunz said.

Kunz said the IT staff and other university employees involved with IT will meet for a debriefing within the next two days to discuss the problem in greater depth.



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