Local hospital disputes low survey rating

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“They now count all their tools and instruments before they even stitch patients,” McBride said.

McBride said that Leapfrog surveys were not fair to the hospital.

“It doesn’t give a good fair assessment of what the hospital’s value is,” McBride said. “It’s a 69-bed hospital. Madison Memorial is basically the only county-owned, non-profit hospital in Idaho. So we are in a much different class than any other hospital here in Idaho.”

McBride said that Madison Memorial was surveyed with metropolitan hospitals that have different problems and issues.

“The purpose behind Leapfrog is actually really, really good,” McBride said. “The problem is in the methodology of how they go and obtain information for their statistics.”

According to a press release by Madison Memorial, the hospital has two concerns about the credibility of Leapfrog.

The first concern is that there is an unfair bias in the way Leapfrog shows favoritism to their own survey.

Madison Memorial could only receive a 15 out of 100 because they opted out of the survey. Mobley said that Leapfrog received their information from the American Hospital Association (AHA), an agency that McBride said is reliable.

“We have a very, very clean slate,” McBride said, as Madison Memorial was accredited by the AHA.

The second concern addressed in the press release is that the measures used by the survey are unreliable because the analysis model places its focus on an urban healthcare structure.

“They try to put hospitals into a cookie-cutter situation,” McBride said.

Because of this survey, there are students who make the decision not go to Madison Memorial for care.

“[When my husband needed care] we decided not to go to Madison, we decided to go down to Idaho Falls … because of the reports we’ve read recently,” said Megan Harpole, a senior studying English.

McBride said that students should absolutely not be discouraged in coming to Madison Memorial for care because of the Leapfrog results.

Mobley also said students shouldn’t stop going to Madison Memorial.

“These grades from the Leapfrog Gro are to encourage patients to talk to their doctors, not avoid them,” Mobley said.

She also said that no one should avoid hospital care when it is an emergency.

“Getting care could very well save your life,” Mobley said.

“[Leapfrog] helped us to realize that there are these agencies that are trying to get survey results and we need to be very, very careful,” McBride said. “Just understand [the hospital is] being watched constantly … and so it has helped us to tighten our belts in certain areas.”

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