Seth Deming replaced Lynne Anderson as director of the BYU-Idaho Testing Center on June 3.
Deming said that he is excited to help improve the Testing Center.
“The biggest goal is ‘How can we make the Testing Center better?’” Deming said. “I might not be able to help you do better on your math test, but I can at least make the experience more enjoyable.”
Deming said he will prioritize employee-to-student interactions.
“I want it to be very friendly — a warm and inviting experience for all the students who walk through the door,” Deming said. “Ultimately, it needs to be a comfortable environment, and customer service is critical.”
Deming said most of his work experience has been with customer service.
“We contacted the art department, and they brought in pictures for us,” Anderson said. “Everything we do is just to help make students feel more comfortable taking exams here.”
Deming said that though some students may dislike taking tests, he doesn’t want them to dislike coming to the testing center.
Anderson said that while she was the director several changes were made to the Testing Center, including improving the experience of student employees.
Deming said that he will continue along the same path.
“Now it is my responsibility to continue to move forward,” Deming said. “We are certainly going in the right direction.”
Anderson said that the change was made in the middle of the semester because she was given a new assignment. She is now working as the curriculum development director for BYU-I.
“With Deming’s strengths, I think that he is going to be able to serve the Testing Center well,” Anderson said. “I know that he will be able to take the Testing Center to new levels that I didn’t have the skill set to reach.”
Deming said that his priority will always be to improve the students’ opinions of the Testing Center.
“What we are trying to do is like a business rebranding,” Deming said. “We have seen companies that try to come out with a new logo and say ‘OK, we are different now,’ and that’s really what we are trying to do as well.”
Deming said that though previous experiences may have been poor, he wants students to know the new experience of going to the Testing Center will be a positive one.